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Refund Policy

BASSLILA PRIVATE LIMITED · Last updated 9 August 2026

We would rather refund you than keep money you're unhappy about. This page sets out exactly what is refundable, for how long, and how to ask.

1. Refunds by product

Our products are priced and delivered differently, so the refund rule differs too. The rule for what you bought is below.

Basslila School — flagship 5-month program

₹5,000 seat booking, ₹89,000 full program

The ₹5,000 booking amount is 100% refundable. Attend your 2 live demo classes first; if the program isn't right for you, we refund the ₹5,000 in full, no questions asked. You may cancel any time before the cohort begins.

Basslila Community — membership

₹9,999 monthly · ₹22,500 quarterly · ₹59,999 yearly

7-day money-back guarantee from the date of purchase. You can cancel your membership at any time; cancellation stops future renewals and access continues until the end of the period you have already paid for.

Recorded courses — self-paced

₹2,599 – ₹5,499

Recorded courses are non-refundable. The full course is delivered to you immediately on payment, so the purchase is final. Every recorded course has a free preview and a detailed curriculum on its page — please use them to be sure before you buy, and write to us with any questions first.

2. How to request a refund

Write to musicwithbasslila@gmail.com or message us on WhatsApp from the number you registered with. Please include:

  • the name and phone number used at purchase
  • the Razorpay payment ID or the date and amount paid
  • which product you are asking about

You do not need to give a reason for refunds covered by a money-back guarantee. We may ask for one only to improve the course.

3. How long a refund takes

We approve or respond to every refund request within 3 business days. Once approved, we initiate the refund immediately.

The money is returned to the original payment method. After we initiate it, the funds typically reach your account in 5–7 business days, depending on your bank or card issuer. That final leg is controlled by your bank, not by us — if it takes longer, contact us and we will share the refund reference so you can trace it with them.

4. What is not refundable

  • Recorded courses. The complete course is delivered the moment you pay, so these purchases are final.
  • Requests made after the guarantee window for that product has closed.
  • Free products, including the Free Starter Kit, free workshops and free downloads — nothing was charged, so there is nothing to refund.

5. Cancellations, chargebacks and disputes

Cancelling a subscription is covered separately in our Cancellation Policy.

If something has gone wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster directly, and a chargeback freezes the amount for weeks while it is investigated.

6. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published on this page on the date you paid. The last update date is shown at the top.

Contact us

Questions about this policy, or need help with an order? We reply to every message.

Legal entity
BASSLILA PRIVATE LIMITED
Phone / WhatsApp
+91 80768 04684
Address
I-901, Tower 1, Hawelia Valencia Homes, Sector 1, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh 201318, India